Career Opportunities with ASTHO

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Online Community Specialist

Department: ENGAGEMENT
Location: Arlington, VA

Summary: The Online Community Specialist will be responsible for all operations and tasks related to the ASTHO online community, which serves the organizationís members and serves as the intranet platform for ASTHO staff.

Principal Functions:

  • Supports staff administrators of member communities in managing their online communities to encourage use of the platform to their community members.
  • Implements online community strategy, coordinating with stakeholders across the organization to ensure effectiveness and alignment.
  • Collaborates with Public Relations to provide insights gained from community monitoring to assist in communications strategies.
  • Manages engagement strategies for community users, train employees in the use of the intranet.
  • Assists in administering and provides support in maintaining the Association Management Software (AMS) system, continuing vendor relationships, and any issues that require immediate resolution.
  • Supports program staff in the development of project plans, goals, and project-specific processes in relation to the online communities.
  • Collects, analyzes, and interprets community-related data and shares with relevant stakeholders.
  • In collaboration with supervisor develops, manages, and enforces policies and procedures related to access, security, and usage.
  • Monitors, cleans, manages, and configures accounts and sites.
  • Provides technical support and quality customer service to staff and community users.
  • Manages add/updating and removing contacts within the AMS.
  • Assists the in running reports and providing data to staff.

Qualifications:

  • Bachelorís degree in computer science or related field
  • 2 yearsí experience working on management systems.
  • Experience with the Higher Logic Community Platform is a plus. 
  • Basic HTML skills are a plus
  • Experience in online communities
  • Strong computer skills to include proficiency in MS Office, especially Outlook, Word, Excel, and other database applications. Familiarity with basic web coding (HTML, CSS, JavaScript) a plus.
  • Working knowledge of UX practices and user centered design principles a plus.
  • Excellent customer service skills. 
  • Excellent communication skills. 
  • Highly organized and flexible. 

 

ASTHO is the only national, nonprofit organization representing the nationís state and territorial public health officials and the agencies they serve. ASTHOís members, the chief health officials of all 50 states in the United States, the District of Columbia, the five U.S. territories, and the three freely-associated states, are dedicated to formulating and influencing sound public health policy, assuring excellence in public health practice, and advancing health equity and optimal health for all. ASTHO is headquartered in Arlington, Virginia and opened a second office location in Atlanta, Georgia in 2017. ASTHO was incorporated on March 23, 1942 with the goal of helping health officials navigate a rapidly changing public health landscape and remains a strong voice in governmental public health to this day. ASTHOís mission is to support, equip, and advocate for state and territorial health officials in their work of advancing the publicís health and well-being.

 

Vision

State and territorial health agencies advancing health equity and optimal health for all.

 

Mission

ASTHOís mission is to support, equip, and advocate for state and territorial health officials in their work of advancing the publicís health and well-being

 

 
 
 

 

 
 
 

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